Smart Business Support - Privacy Policy

Effective Date: 13th July 2023

This Privacy Policy describes how Smart Business Support ("we," "us," or "our") collects, uses, and protects the personal information you provide on the website www.smartbs.uk (referred to as the "Website"). We are committed to ensuring the privacy and security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the UK.

Information We Collect: We may collect and process the following categories of personal information when you interact with our Website:

Name, contact information (email address, phone number, and mailing address).
Information provided through contact forms, appointment requests, or other voluntary submissions.
Correspondence and communication records between you and Smart Business Support
Information collected through cookies and similar tracking technologies as described in our Cookie Policy.

2. Use of Personal Information: We may use your personal information for the following purposes:

Responding to your inquiries, appointment requests, and providing the requested services.
Sending you relevant information about our therapy and psychological services.
Administering and improving the Website's functionality, content, and user experience.
Complying with legal obligations and protecting our rights and interests.
Analysing user trends and preferences to enhance our services and marketing efforts (anonymized and aggregated data only).

3. Legal Basis for Processing: We process your personal information on the following legal grounds:

Performance of a contract: Processing is necessary for the performance of our services and to respond to your requests.
Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, marketing, and protecting our legal rights.
Consent: When required by applicable law, we will obtain your consent before processing your personal information.

4. Sharing of Personal Information: We may share your personal information with third parties in the following circumstances:

Service Providers: We may engage trusted third-party service providers to assist us in operating the Website or delivering our services, subject to their compliance with applicable data protection laws.
Legal Obligations: We may disclose your personal information if required by law, governmental request, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of the transaction.

5. Data Retention: We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights: You have certain rights regarding your personal information under applicable data protection laws, including:

The right to access, rectify, or delete your personal information.
The right to restrict or object to the processing of your personal information.
The right to withdraw consent (if processing is based on consent) without affecting the lawfulness of processing based on consent before its withdrawal.
The right to lodge a complaint with a data protection supervisory authority.

7. Security: We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

8. International Data Transfers: We may transfer your personal information to third-party service providers located outside the UK or the European Economic Area (EEA). We will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Updates to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review the Privacy Policy periodically for any updates.

10. Contact Us: If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at mail@smartbs.uk or by mail at Smart Business Support, Fordingbridge, Hampshire, England.

By accessing and using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.